Entendu Limited (Entendu) is the administering organisation for IAF Europe which is a Region of the International Association of Facilitators (IAF). Entendu is authorised to administer membership, conferences and events for those members living or working in Europe on behalf of the International Association of Facilitators which is a global Association registered in the State of Minnesota, USA.
From time to time, Entendu will act in a similar capacity with other partner organisations. Details of such partnership arrangements will be published on the Entendu website.
PRIVACY AND DATA PROTECTION Entendu is registered with the UK Information Commissioner’s Office under the terms of the Data Protection Act 1998 in order to hold your personal details on electronic or other databases for the purpose of administering your membership of the Association or for processing your booking and attendance at conferences or events. Entendu does not sell, trade or rent your personal information to others. By submitting your membership or registration form, you will be indicating your consent to your details being held on our mailing lists in order that we may contact you with news and information about the Association and its events.
Terms and Conditions of Purchase (Conference Delegate Places)
REGISTRATION FORM Please make your booking online at http://iaf-europe-conference.org or on an official booking form. It is important that you provide an email address when booking to enable us to send you further information.
IAF MEMBERSHIP Being a current member of the IAF will allow you to take advantage of the members’ reduced conference fee. If you are not currently a member of the IAF, enrol as a member before you register for the conference in question to enjoy the member discount(s). Find out more at www.iaf-europe.eu
ACCOMMODATION Where possible, bedrooms will be reserved for you on a full board basis in a single occupancy en-suite room. If you would like to use twin or double occupancy accommodation, please contact the conference team on conference@iaf-europe.eu. Early booking is recommended to guarantee a bedroom at the conference venue. If bedrooms are no longer available, we will recommend alternative hotels. Please contact the conference team if you wish to discuss different requirements such as extending your stay.
CANCELLATIONS To cancel your book you must write to conference@iaf-europe.eu. Bookings that are withdrawn without a suitable substitution, at the time of withdrawal, may be subject to a cancellation charge. The scale of charges (as a percentage of the full delegate fee) are based on the number of days remaining before the event; more than 42 days - 10%, 42 to 28 days - 50%, 28 days or less - Full Fee.
CONFERENCE PROGRAMME The organisers reserve the right to change the content and details of the conference without notice. Where circumstances force the cancellation of the event, the liability shall be limited to a refund of any delegate fees paid for the conference. The organiser is not liable for any consequential loss.
DELEGATE LISTS If you do not wish for your details to be published on any conference delegate list or any other conference material, please let us know.
PURCHASE ORDERS If your organisation is funding your registration and requires a purchase order to be raised, then the relevant Purchase Order Number must be entered on the registration form at the time of booking. A copy of the purchase order must be forwarded to conference@iaf-europe.eu or Faxed to +44 (0)1923 620 320.
CONFERENCE PHOTOGRAPHY To maintain a permanent record of the conference and in order to provide photographic material for IAF Newsletters and websites, photographs will be taken during the conference. If you do not wish your photograph to be used for any of these purposes, please let us know in writing.
PERSONAL AND TRAVEL INSURANCE Arranging travel insurance is the responsibility of the individual travelling to the Conference or event. We strongly recommend that participants have full insurance that will cover trip cancellation, medical assistance, loss or theft.
FURTHER INFORMATION If you would like any further information about IAF Europe Events and Conferences, please do not hesitate to contact the booking office at conference@iaf-europe.eu.
PAYMENT All payments are to be made to Entendu Limited, the administering organisation for IAF Europe. Any online or credit card payments will be taken by Entendu Limited and will show on your bank statement as such.
VALUE ADDED TAX
UNITED KINGDOM For all sales within the UK, Value Added Tax at 20% will be added to the quoted delegate fees.
OTHER EU COUNTRIES There are new EU regulations for defining the place of supply of services, such as the provision of conference services. These are as follows;
- For an EU Business the place of supply is the place where the customer belongs
- For an EU, non-business, Customer the place of supply is the place where the supplier belongs.
Example – If Entendu provides services to a business customer in another EU country, say The Netherlands, the place of supply will be The Netherlands and not the UK. The transaction will be outside the scope of UK VAT. No VAT would be chargeable and the customer would account for VAT in their own country under the reverse charge procedure.
This rule applies to supplies to any EU business customer whether they are VAT registered or not. Therefore in order not to be charged UK VAT, Entendu must have evidence that the customer is a business and not an individual. Giving the Company VAT Registration No. will be regarded as clear evidence of this. If the organisation is not VAT Registered, then other proof that the customer is a bona fide business must be provided. This proof could be copies of a Letterhead or some form of Company registration document. Invoices issued under this category will be endorsed,
“This is a reverse charge service and VAT should be accounted for by the recipient as per Article 196 of Council Directive 2006/112/EC”.
If an EU Customer is an individual (not a Business) then (because supply is deemed to be where the supplier belongs) UK VAT will be charged at 20%
SALES OUTSIDE THE EUROPEAN UNION Sales to all other countries whether to businesses or individuals are outside the scope of EU VAT regulations and will not be charged Value Added Tax.
Email: office@iaf-europe.eu Tel: +44 (0)1923 400 330 Fax: +44 (0)1923 620 320
